Refund policy
You have the right to cancel your purchase without reason within 14 days. If you have purchased several items in one order, you can choose to cancel the purchase of some or all items. The cancellation period expires 14 days after the day on which you or another person chosen by you (but not the carrier) takes physical possession of the goods.
If you have ordered several items in one order and the items can't be delivered at the same time, the cancellation period starts from when you or another person you have chosen (but not the carrier) takes physical possession of the last item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.
How to use the right of cancellation:
You regret your purchase by notifying us that you regret, via e-mail: digital@simplychocolate.dk.
You cannot cancel by refusing to receive the item or by failing to pick it up without the same time giving us notice that you cancel. Danish customers can use the law's standard cancellation form, but it's not mandatory. You can find the form by clicking here: cancellation form
The cancellation period has been met if you send your notice that you regret the purchase before the cancellation period has expired.
Return of the item and return costs
If you have regretted the purchase of an item, you must send or deliver the item to us without unnecessary delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the expiry of the 14 days.
Returned goods are sent to:
Parcel center North
Att.: Simply Chocolate Copenhagen
Ålborgvej 14
9700 Brønderslev
In the return package, you must enclose a copy of the order confirmation, invoice or other documentation for your purchase.
Goods cannot be sent per cash on delivery or without delivery, and you must pay for the return of the item yourself. You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, save the postal receipt as well as any track and trace number.
Refund of the money in case of cancellation
When you cancel, we will refund all payments received from you, including any delivery charges. However, this does not apply in the following cases:
If you have purchased several items in one order and regret only part of your purchase, we will not refund the delivery costs. If you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not be reimbursed for the extra cost.
We will refund the amount without undue delay and in any case no later than 14 days from the date on which we received your notice of cancellation. However, we can withhold the refund until we have received the goods back or until you have sent documentation that the goods have been returned.
We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.
Testing of the product and packaging
You are only liable for a possible deterioration in the value of the goods, which is due to handling of the goods other than what is necessary to establish the nature, characteristics and the way in which the goods work.
You must normally examine the item in the same way as you can and must in a shop, but you must not use it. If you have used it in a way that you are not allowed or cannot in a business, and we cannot sell it again, or cannot sell it at full price again, you must count on us deducting the decrease in value in the amount you must have back. If the item no longer has a commercial value, we will not refund the purchase amount.
The item must be returned in intact original packaging. You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, save the postal receipt as well as any track and trace number.
