Shipping and return

Return and cancellation

As a consumer, you have a 14-day right of cancellation when you shop with us. 

The cancellation period expires 14 days after the day you have received your item or we have entered into an agreement for a service.

Items

If you have ordered several different items in the same purchase but they are delivered individually, the deadline runs from the day you receive the last item.

If the purchase consists of several batches or parts, the cancellation period expires 14 days after the day you receive the last batch or part. 

The deadline means that you have 14 days from receipt or the day we made the agreement to notify us that you want to cancel the agreement. You can send an email to kundeservice@simplychocolate.dk or use the standard cancellation form, which you can find at the bottom of the terms and conditions.

You cannot cancel the purchase by refusing to receive the item without simultaneously notifying us. 

How to exercise your right of cancellation:

You cancel by notifying us that you wish to cancel via email: kundeservice@simplychocolate.dk.

You cannot cancel by refusing to receive the item or by failing to pick it up without simultaneously notifying us that you wish to cancel. Danish customers can use the statutory standard cancellation form, but it is not mandatory. You can find the form by clicking here: cancellation form

The withdrawal period is met if you send your notice of withdrawal before the withdrawal period has expired.

Return of the item and return costs

If you have withdrawn from the purchase of an item, you must send or deliver the item to us without undue delay and no later than 14 days after you have informed us that you wish to withdraw from your purchase. The deadline is met if you return the goods within the 14 days.

Return goods should be sent to:

Postnord TPL
Att.: Simply Chocolate Copenhagen
Nordhøj 12 
4600 Køge
Denmark

Please include a copy of the order confirmation, invoice or other proof of purchase in the return package.

Goods cannot be sent cash on delivery or without delivery, and you must pay for the return of the item yourself. You should also ensure that the item is properly packaged when you return it. You bear the risk for the package/items until we receive it. Therefore, keep the postal receipt and any track and trace number.

No right of withdrawal
These agreements cannot be withdrawn from: 

Delivery of sealed goods which for health protection or hygiene reasons are not suitable for return, and where the seal has been broken after delivery.

Simply Active: Agreements on accommodation, but not for residential purposes, transport of goods, car rental, catering or leisure offers, when the date or period is agreed. (The latter can for example be courses, performances, competitions, etc.

Refund of money upon withdrawal

If you withdraw from the agreement [ii], you will get your money back, including any delivery costs. However, this does not apply in the following cases:

If you have purchased multiple items in one order and only withdraw from part of your purchase, we will not refund the delivery costs. However, if you have chosen a delivery method that is more expensive than the cheapest delivery method we offer, you will not be reimbursed for the additional cost.

If the item has depreciated in value, we will deduct the amount you are liable for.

We will refund the amount without undue delay and in any case no later than 14 days from the date we have received your notice of withdrawal. However, we may withhold the refund until we have received the goods back, or until you have provided proof that the goods have been returned.

We will make such a refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.

Testing of the item and packaging

You are only liable for any reduction in the value of the item caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

You may normally examine the item in the same way as you can and may in a store, but you may not use it. If you have used it in a way that is not allowed or possible in a store, and we cannot sell it at full price again, we may deduct the depreciation from the amount you are to be refunded. If the item no longer has commercial value, we will not refund the purchase amount. The amount you can get back depends on the commercial value of the item, and in some cases, it may mean that you can only get the shipping costs back.

The item should be returned in intact original packaging. If the original packaging is missing, it may result in a depreciation of the item. You should also ensure that the item is securely packed when you return it. You bear the risk for the package/items until we receive it. Therefore, keep the postal receipt and any track and trace number.

Special for services

Have you given your consent[iii] to start the work or delivery, but you still wish to exercise your right of withdrawal, you should be aware that we will charge reasonable costs for the work already performed.           

We only accept packages sent directly to the address.

Postnord TPL
Att.: Simply Chocolate Copenhagen
Nordhøj 12 
4600 Køge
Denmark 

Shipping and delivery

If you need help with online ordering, you are welcome to call us at +45 33135622 or send us an email at info@simplychocolate.dk.