B2B terms of service

www.shop.simplychocolate.dk is owned and
operated by “Simply Chocolate Copenhagen”

CVR no. 32761844 (hereinafter "Simply Chocolate Copenhagen" or "www.shop.simplychocolate.dk")

Copenhagen Chocolate Factory ApS
Amager Landevej 123
2770 Kastrup
CVR. 32761844
E-mail:info@simplychocolate.dk
Tel.: +45 33135622

These terms and conditions apply to the purchase of goods on www.shop.simplychocolate.dk for delivery in www.shop.simplychocolate.dk. The right of withdrawal only applies to private consumers who shop via www.shop.simplychocolate.dk.

On www.shop.simplychocolate.dk we accept payment with:

- VISA
- VISA Electron
- Mastercard
- Maestro
- JCB

We also accept the following payment methods:

- MobilePay

The amount is only charged when the item is shipped. If You have ordered multiple items and one of the items is on backorder, we will only charge for that item when it is shipped.

Prices are stated in Danish kroner and include Danish VAT. In addition to the price, the cost of shipping must be added. You choose the shipping method at the end of the ordering process. We cover any payment fees.

When You have ordered an item from us, You will receive a receipt (order confirmation) via email confirming that we have received Your order. This constitutes a binding purchase agreement with us.

We send all packages through our subcontractor Coolrunner, which allows You as a customer to choose from a number of different shipping companies.

Delivery time in Denmark is typically 1-3 business days.

All our packages are insured and come with a track & trace number. When Your package is sent, You will receive an email with tracking information that allows You to track Your package.

Return and right of withdrawal

According to the Consumer Agreement Act, food products are not covered by the right of withdrawal, so it is not possible to return food products if You regret Your purchase.

Return items are sent to:

Package Center North
Attn.: Simply Chocolate Copenhagen
Ålborgvej 14
9700 Brønderslev

In the return package, You must include a copy of the order confirmation, invoice, or other documentation of Your purchase.

Items cannot be sent cash on delivery or without delivery, and You must pay for the return of the item Yourself. You should also ensure that the item is securely packaged when You return it. You bear the risk for the package/items until we receive it. Therefore, keep the postal receipt and any track and trace number.

Testing of the product and packaging

You are only liable for any reduction in the product's value caused by handling the product beyond what is necessary to determine the nature, characteristics, and functioning of the product.

You may normally examine the product in the same way as You can and may in a store, but You must not use it. If You have used it in a way that is not allowed or possible in a store, and we cannot resell it, or cannot sell it at full price again, You should expect that we deduct the depreciation from the amount You are to be refunded. If the product no longer has commercial value, we will not refund the purchase amount.

The product must be returned in intact original packaging. You should also ensure that the product is securely packed when You return it. You bear the risk for the package/products until we receive it. Therefore, keep the postal receipt and any track and trace number.

You are only liable for any reduction in the product's value caused by handling the product beyond what is necessary to determine the nature, characteristics, and functioning of the product.

You may normally examine the product in the same way as You can and may in a store, but You must not use it. If You have used it in a way that is not allowed or possible in a store, and we cannot resell it, or cannot sell it at full price again, You should expect that we deduct the depreciation from the amount You are to be refunded. If the product no longer has commercial value, we will not refund the purchase amount.

The product must be returned in intact original packaging. You should also ensure that the product is securely packed when You return it. You bear the risk for the package/products until we receive it. Therefore, keep the postal receipt and any track and trace number.

As a consumer, You have a 24-month complaint right. This means that if the product has a defect and You complain in time, You are entitled initially to have the product repaired or replaced. If this is not possible, or does not happen within a reasonable time, You may under the circumstances get a refund or a price reduction.

A defect is, for example, a manufacturing or material fault, or incorrect information about the product. However, normal wear and tear, or damage You have caused to the product, is not a defect. If You discover a defect, You must complain to us "within a reasonable time". We recommend that You complain as soon as possible, especially if it concerns transport damage.

If You complain within 2 months after the defect is discovered, it is always considered within a reasonable time. If the complaint is justified, we will refund Your reasonable and necessary shipping costs.

If You believe the product has a defect, please describe the problem as detailed as possible.

Remember that the product must always be sent in secure packaging and you should get a receipt for the shipment. Keep the postal receipt including information about shipping costs and any track and trace number.

A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus.

The EU Commission's online complaint portal can also be used to submit a complaint. This is especially relevant for consumers residing in another EU country. Complaints can be submitted here: http://ec.europa.eu/odr. When submitting a complaint, You must provide our email address info@simplychocolate.dk.

On this page, You can read about our privacy policy, which describes how Simply Chocolate Copenhagen ("www.shop.simplychocolate.dk", "us", "our", "we") collects and processes information about You.

To shop at Simply Chocolate Copenhagen, You must at least provide the following:

• Name
• Address
• Email address
• Phone / mobile number

The privacy policy applies both to personal data You provide to us and information we collect via Simply Chocolate Copenhagen's website, www.shop.simplychocolate.dk ("the Website").

Simply Chocolate Copenhagen is the data controller for Your personal data.

If You wish to contact us, You can do so via the contact information:

Copenhagen Chocolate Factory ApS
Amager Landevej 123
2770 Kastrup
CVR. 32761844
Email: info@simplychocolate.dk
Tel.: +45 33135622

Below You will find the personal data we collect. We also describe the purpose of the collection and the legal basis for the processing.

When You visit www.shop.simplychocolate.dk, we automatically collect information about You and Your use of the Website. We record, among other things, which type of browser You use, which search terms You use, Your IP address, including Your network location, and information about Your computer.

The collection has no other purpose than to optimize the user experience and functions on www.shop.simplychocolate.dk, and we also use the information to target our marketing on various channels, such as Google Adwords. This helps us offer our users the most relevant content. Legal basis for the processing is Article 6(1)(f) of the EU General Data Protection Regulation.

When You purchase a product or communicate with us on www.shop.simplychocolate.dk, we collect the information You provide. This may include name, address, email address, phone number, payment method, information about which products You buy and possibly have returned, delivery preferences, as well as the IP address from which the order was placed.

The purpose is to deliver the products You have ordered and otherwise fulfill our agreement with You, including managing Your rights to return and complain. We may also process information about Your purchases to comply with legal requirements, including bookkeeping and accounting. When purchasing, the IP address is collected to prevent fraud. Legal basis for the processing is Articles 6(1)(b), (c), and (f) of the EU General Data Protection Regulation.

If You subscribe to our newsletter, we collect information about Your name, email address, and possibly mobile number. The purpose is to enable us to deliver newsletters to You. Legal basis for the processing is Article 6(1)(f) of the EU General Data Protection Regulation.

Information about Your name, address, email, phone number, as well as order number and specific delivery requests, is passed on to the carrier responsible for delivering the purchased goods to You. When purchasing non-stock items, the mentioned information may be passed on to the manufacturer or seller of the respective item, who will then handle the delivery.

Information may be shared with external partners who process the data on our behalf. Partners may not use the data for any purpose other than fulfilling the agreement with us and are bound by confidentiality regarding this.

You have the right at any time to request information about what data we have registered about You, for what purpose, who has received it, and where the data originates.

If You wish, we will provide a copy of the personal data we process about You. You can request the information by sending a written request to info@simplychocolate.dk. We may ask You to document that You are the person You claim to be.

We will correct incorrect personal data for You. If You become aware of errors in the information we have registered about You, please contact us in writing, after which we will correct the information.

There may be cases where You have the right to have all or part of Your personal data deleted by us. However, not if Your data is necessary for us, for example to comply with legal obligations.

The right to limit processing to storage

There may also be cases where You have the right to restrict the processing of Your personal data to storage only. For example, if You believe the information is incorrect.

In certain cases, You have the right to receive Your personal data in a structured format that allows You to transfer the information to another data controller.

You can always object to our processing of Your personal data used for marketing purposes. If Your personal situation makes it necessary to object to our processing of Your personal data, You also have the right to do so at any time.

You have the right at any time to withdraw consent You have given us for a specific processing of personal data. If You wish to withdraw Your consent, please contact us at info@simplychocolate.dk.

You have the right at any time to file a complaint with the Data Protection Agency, Borgergade 28, 5, 1300 Copenhagen K, regarding our processing of Your personal data. Complaints can be submitted by email to dt@datatilsynet.dk or by phone at +45 33 19 32 00.

Information collected in connection with Your subscription to our newsletter will be deleted when Your consent to the newsletter is withdrawn, unless we have another legal basis for processing the information.

We have implemented appropriate technical and organizational security measures to protect against accidental or unlawful destruction, loss, alteration, or deterioration of personal data, as well as against unauthorized access or misuse.

Only employees who have a genuine need to access Your personal data to perform their work have access to it.

Simply Chocolate Copenhagen is the data controller for the personal data collected via the Website. If You have questions or comments about this Privacy Policy or wish to exercise one or more of Your rights, You can contact:

Copenhagen Chocolate Factory ApS
Amager Landevej 123
2770 Kastrup
CVR. 32761844
Email: info@simplychocolate.dk
Tel.: +45 33135622

If we make changes to the Privacy Policy, You will be informed about this at Your next visit to the Website.

If You need help with online ordering, You are welcome to call us at +45 33135622 or send us an email at info@simplychocolate.dk.